Refund policy

Each item is made to order to ensure a thoughtful and intentional product experience.

 

Because of this, we do not accept returns or exchanges for change of mind or incorrect selections.

 

However, your satisfaction is important to us. If the item arrives damaged, defective, or if you believe there is a printing or quality issue, please contact us within 15 days of delivery at hello@fawnandnightingale.com.

 

Please include your order number and a clear photo of the issue so we can review it.

If a product does not meet our quality standards, we will gladly offer a replacement or refund.

Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@fawnandnightingale.com.

 

As a small, made-to-order business, we review all requests on a case-by-case basis to ensure fair and thoughtful resolutions.

 

Please note that slight variations in color and placement are part of the printing process and are not considered defects.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

You can always contact us for any return question at hello@fawnandnightingale.com.